What to include
- Handle approved order and delivery questions
- Update product information and routine store records
- Prepare return, damage, and supplier exceptions
Store, order, and customer operations
Ecommerce Virtual Assistants
Support your online store with Philippines-based assistants who can answer order questions, update products, coordinate returns, and keep issue notes current.
The goal
Give this work one clear owner.
The role works best when routine actions are written down and exceptions have a named path back to your team.
GOOD OPERATING OUTCOME
Store operations keep moving while founders and managers focus on products, marketing, and supplier decisions.
What you keep
- No unapproved refunds or payment changes
- Store-role permissions by task
- Daily exception and inventory review
First-week plan
- Learn products and order policies
- Practice common customer cases
- Launch one channel or store queue
The working loop
Request in. Next step clear. Result recorded.
A simple loop is easier to teach, review, and improve than a long list of loose duties. Give each task a source, owner, approval point, and done state.
Useful outputs
What the team should be able to see.
Order queueProduct updatesReturn packetDaily store summary
Works with: ShopifyWorks with: Help deskWorks with: Shipping portalWorks with: Inventory system
Start with the work
Ready to scope ecommerce virtual assistants?
Share your examples, schedule, tools, and manager-only decisions. We will shape a Philippines-based role brief around the real work.